Our Chester Clinic is moving in June – details to follow

Privacy policy

For the purposes of processing your personal data we, are the controller. As we record and use sensitive health data we take the protection of this data very seriously. We have therefore appointed a Data Protection Officer, which is your first point of contact for any matters regarding your personal data we process.

The Personal Data We Process and What We Do With It

We record and use the following categories of personal data: name, address, telephone numbers, email address, date of birth, health information including medical history, diagnosis and treatment data. Our lawful basis of processing this data is one of contract and, for the health information, the provision of health-related services as a musculoskeletal clinic. In addition, we will only examine or treat you with your explicit consent.

Retaining Your Personal Data

Whilst you are receiving treatment from our clinic we will continue to store and use your personal data. Once you have been discharged, we will be required to retain your personal data in accordance with the General Chiropractic Council (GCC).

Your Rights

As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing. You may request a copy of your data at any time. Please make such a request in writing or by email to the Data Protection Officer, whose details are shown below. We will need to verify your identity, so we may ask for a copy of your passport, driving license and/or recent utility bill.

If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact the clinic directly and any necessary corrections to your data will be made promptly.

If you believe we should erase your data, to stop storing or using your data, please contact the Data Protection Officer.

Data Breaches

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish To Complain

You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.

Automated Decision Making and Profiling

We do not use any system which uses automated decision making or profiling in respect of your personal data.

Data Protection Officer

Nia Wagenaar
21 Grosvenor Road
Wrexham
LL11 1BT
Tel: 01978 264531
Email: info@back-to-health.co.uk

Did you know?

We celebrated our 10-year anniversary in Wrexham last year. Our patient survey revealed that the top 6 jobs which seemed to cause bad backs were Healthcare, Teachers, Hairdressers, Office based workers, Tradesmen & women, Retirees and Drivers

Call us today or Make an Appointment

Wrexham 01978 264 531  
Mold 01352 751 939  
Chester 01244 343 236